Help

1. How is the delivery process handled?

Your order is shipped via UPS courier services.

You can also choose to collect your purchase in person at our headquarters in Drogowców 14, Dębica.

Please carefully inspect the condition of the packaging and the contents of the parcel upon delivery. If you notice any damage or irregularities, a report must be completed in the presence of the courier. Afterwards, please contact us to receive further instructions.

2. Does creating an account in the store involve any obligations?

No. Registration is simply one of the conditions for making purchases and also provides benefits, such as access to lower product prices.

Creating an account is free of charge and does not oblige you to make any purchases.

3. I’m a new customer and would like to register. How long does it take for my account to be activated?

Immediately after registering, you will receive an email from us. To activate your account, simply click the activation link included in the message. Once completed, you will be able to log in to our online store and enjoy convenient shopping.

4. Do you issue VAT invoices?

Yes. A VAT invoice can be issued provided that complete and accurate details are entered in the order form, including a valid tax identification number (NIP) for business customers.

Please ensure that all information is correct, as invoices are generated based on the data supplied during registration.

5. What are the shipping costs?

- In-store pickup: free of charge

- Courier delivery (0–30 kg): 25.00 PLN (including VAT).

6. Is requiring consent for the processing of personal data as a condition for registration lawful?

Yes. Consent for personal data processing is a standard procedure in running an online store. It is necessary in order to store the personal data of customers making purchases. Without such consent, we would have to delete the customer’s data immediately after the order is placed. In that case, if the customer wanted to request a return, exchange, or service for the purchased goods, we would have no record of the transaction.

7. Is it possible to cancel an order? If so, how can this be done?

Yes, it is possible. We recommend submitting a cancellation request either by email at sklep@mobilator.pl or by phone at +48 791 242 901 If payment for the order has already been made, please provide your account number so we can process the refund.

Please note that products can be returned within 10 days of purchase (for more details, see our TERMS AND CONDITIONS).

8. I would like to purchase a product from your store. How can I do this?

First, you need to register an account. Once registration is confirmed by clicking the link sent to your email, your account will be activated. After logging in, you can select products by clicking the “Add to Cart” button. Then, simply follow the instructions in the subsequent steps to complete your order. Once your order is placed, you will receive a confirmation email.

9. What should I do if the selected product is “unavailable”?

In this case, please contact our sales department, which will provide information on the expected delivery date for the product.

10. What should I do if my shipment does not arrive or gets lost?

If this occurs, please contact us immediately by phone or email.

11. How do I submit a service request?

To report a defect on a warranty-covered product or request post-warranty repair, please submit your request by email to serwis@mobilator.pl or sklep@mobilator.pl. Complete the RMA form (DOWNLOAD) and include it in the package with the device being sent.